Getting Started
To get started,
To get started,
- Login your credentials
- Go to Tickets Module
- All Tickets Module - view all open and closed tickets
- Open Tickets Module - view all open tickets
- Closed Tickets Module - view all closed tickets
- Create Ticket Module - create a new ticket
- User Maintenance and Settings Module - for adding,deleting, modifying user information and report generationclick here
Introduction
Web-based helpdesk solutions help you break the paradigms of traditional customer support in three ways. First, since they are hosted on the internet, there are no worries of installing and maintaining your web-based helpdesk software. Second, as most web-based helpdesk systems are offered as a service (SaaS), you don’t have to spend a fortune just to get started. Third, because you can access your web-based helpdesk from the browser of any device. read more
Web-based helpdesk solutions help you break the paradigms of traditional customer support in three ways. First, since they are hosted on the internet, there are no worries of installing and maintaining your web-based helpdesk software. Second, as most web-based helpdesk systems are offered as a service (SaaS), you don’t have to spend a fortune just to get started. Third, because you can access your web-based helpdesk from the browser of any device. read more
Procedures and Manuals
To help users easily understand the flow of "ITS CSM" We created a step by step guide from creating a ticket, sorting open and closed tickets, to adding, deleting, maintaining user data, problem categories, understanding notification alert of normal and high priority tickets and report generation based on the needs of the user. read more
To help users easily understand the flow of "ITS CSM" We created a step by step guide from creating a ticket, sorting open and closed tickets, to adding, deleting, maintaining user data, problem categories, understanding notification alert of normal and high priority tickets and report generation based on the needs of the user. read more
